Here’s a collection of our most Frequently Asked Questions
If you can’t find an answer to your question then please get in touch with us, we’d love to hear from you. If your question’s really good then it might even end up here as another FAQ!
Can I pay without using PayPal?
Yes you can!
You can pay using Square, PayPal, or via Direct Bank Transfer.
We’ve even added a step by step guide to help you through the process – here’s the link: Paying as a guest without a PayPal account or via Direct Bank Transfer
If you have any issues then please contact us and we’ll do everything we can to get you up and running
Are your products certified?
All of our products are cosmetic safety assessed by a registered Cosmetic Safety Assessor. We hold full public liability and craft insurance. We have been independently verified by the the Guild of Craft Soap and Toiletry Makers. The guild has the mission to “raise awareness of legislation relating to craft soap and toiletry making and to increase industry compliance.”
When purchasing soap, toiletries, and cosmetics from other sellers; ask if each product is certified. This is a legal requirement for cosmetic sales in the UK and Europe.
Are you cruelty free?
We are proud to be certified Animal Cruelty Free by PETA under the Beauty Without Bunnies programme
What about international orders?
Shipping to international countries can be delayed for reasons outside our control such as customs and international mail handling.
Refunds will only be granted once you receive and return your parcel.
Please only purchase if you agree to pay any import duties owed in your country, and accept full responsibility for any delays in shipping.
We will provide an estimated delivery date and the parcel will be sent fully insured with tracking details to help with shipping progress transparency. Full Terms & Conditions are available here
What are the benefits of essential oils?
We love essential oils for their purity and quality they bring to our products. There are many reported benefits to essential oils, a quick internet search will reveal the benefits others feel from their use.
A quick guide is provided by Organic Facts, although the content is in no way endorsed by Saponista’s Artisan Soap.
Do you do an express delivery service?
We can arrange Next Working Day delivery subject to your requirements and stock availability. Please contact us and we’ll be happy to help
I haven’t received my order – what should I do?
See our delivery information for our policy on order despatch.
We want you to be entirely happy as a Saponista customer, so if you think something has gone wrong please contact us and we’ll do everything we can to chase your order.
We use Hermes and Royal Mail for the majority of our orders, although we may choose to use alternative carriers depending on order requirements. Please see the Hermes policy for items lost in transit, and the Royal Mail policy for items lost or delayed in the post. If we have sent your order via Royal Mail then please check with your local Royal Mail Delivery Office to ensure a delivery attempt has not already been made (although you should have received a “Something for you” card). We will only be able to pursue a lost item claim with Royal Mail after 15 working days has elapsed since posting.
What makes Saponista different?
The business was born out of a desire to find scented products that would be kind to my sensitive skin.
I started making traditional soap for myself four years ago and I am now an experienced soap maker. Soap making quickly grew into a real passion and I longed to be able to share my products with others.
As a former scientific researcher, I use my knowledge and experience to formulate unique recipes that not only look good, but function
effectively. I have won international awards for my artistic soap design.
We are also proud to be certified Animal Cruelty Free by PETA under the Beauty Without Bunnies programme.
Where does the name Saponista come from?
The chemical reaction involved in the process of turning natural oils into traditional soap is called saponification.
All of our soap is produced by experienced Saponista’s (soapmakers) just like an artisan barista makes an amazing coffee.